The EE Community

Cant look at my plans and subscriptions

I have migrated  from  BT to EE. I have received all my kit and it has been installed and working since Thursday. I have an EE ac - gb 2959 4925. I have installed the App. I cannot look at my broadband or virus under plans and subscriptions as "order...

SmartHub SH31B Router disconnects Wifi

I have changed from BT to EE 2weeks ago.However the router disconnects from all devices. Test on the router suggest the router is working and recieveing.To sort the problem we have to switch the router on then off for the devices to reconnect.If we t...

2025 no land line phone, Fibre, Grade listed, Low signal strength

I think no one can answer these queries; however, maybe some can add information to build a bigger picture.I have been running into issues with Openreach, BT, and Sky. Openreach arrives and says they cannot put fiber over the road or through the buil...

My SIM card works IN MY Huawei B18-263

Hello,My SIM card works and Huawei B18-263 however when I transferred it to Huawei winexternal router says connected but no internet. Have checked APN all lights are green but cannot download. Put a sky sim in and everything worked fine. Also tried 3...

Roaming CAP

How do you adjust roaming cap set at zero when already in eu.

EE Smart Hub Plus not working with Apple HomeKit

HII have just had EE 1.6Gb Full Fibre like installed and now none of my HomeKit devices will work. Even removing the devices from HomeKit and trying to add them again bring up an error stating that I need a HomeKit enabled router?!If the EE Smart Hub...

Gaming on EE 4G wifi

We've just signed up to EE 4G wifi because we've moved to a property without any cabled internet, so didn't have a choice.Everything is fine - speed it great, and it's all working perfectly.EXCEPT my son can't connect to it on his PS5 or through Fort...

Upgrading to smart phone

I only use my very old mobile for emergencies and when I need to verify my ID by text.  I’m on EE pay-as-you-go.  I’d like to upgrade to a smart phone (refurbished?) so I can use apps.  BUT I still want to stay on PAYG.Can I keep the same phone numbe...

Mobile Network on Elizabeth Lines May 2024 Extension

Earlier this week TfL announced that mobile coverage was rolled out across all stations on the Elizabeth Line beyond the four central stations (Liverpool Street - Bond Street). Having the benefit of having my phone fitted with two SIM cards, my prima...

My iPhone will no longer stay connected to my Wi-Fi