Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
When using the app it shows my broadband account but not our mobile account the myself and my wife have EE. When zi try to link these it says they are already linked to another account. Can you assist please.Thanks Dave
Trying to raise an issue in the app and been given a wait time of 2 hours. Is this normal for EE?Also been kicked off the app twice and now cannot connect to the open issue I'm waiting to have resolved.
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine d...
Anyone else having issues on their EE app and desktop with regards to viewing bills. I am unable to view previous and current bills. This has been like this for the last 6 days
I have recently moved house, how to I change my address on my account?
The add on page is not working.
Every time I try to look at the deal available on my accounts for tv/broadband etc.. I get this error.Any ideas EE?Sorry, looks like a technical errorPlease call us on 0800 956 6000 and we’ll try to get things sorted.
I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don...
HiI have the app but it does not recognise the account number on mobile phone bill or order. These are different numbers. An alternative is to give landline number. This is not recognised either. It is irritating because I cannot manage my package to...
I presume this is new, just noticed this, not sure if I should attempt this? Has anyone else tried yet? Apparently, no going back allowed?Any more information about this from EE? Security-enable-2factor-authentication-Four-May-TwentyFour
