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Can't access any product deals! Sorry, looks like a technical error

emily612
Investigator
Investigator

‎03-05-2024 04:38 PM

Every time I try to look at the deal available on my accounts for tv/broadband etc.. I get this error.
Any ideas EE?

Sorry, looks like a technical error
Please call us on 0800 956 6000 and we’ll try to get things sorted.

4 REPLIES 4
Katie_B
EE Community Support Team

‎03-05-2024 05:27 PM

Hello @emily612. 

Thanks for coming here. 

Have you been able to try another browser?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-05-2024 06:30 PM

Are you looking at Broadband Deals ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Adammcl87
Visitor

‎16-05-2024 03:59 PM

Hello.

 

I have been getting this message for the last few days.

 

Tried through EE App on mobile and on laptop browsers.

0 Helpful
emily612
Investigator
Investigator
In response to Katie_B

‎17-05-2024 05:23 AM

Hi,

I tried Microsoft Edge and got the same problem. I wanted to look at the upgrades available to me but ended up going into an EE shop to sort that out. It's not an issue for me now as I'm all sorted with a deal. FYI - I just tried it again now - if I log in, go to Shop, click the Broadband option - I get :

"Sorry, looks like a technical error
Please call us on 0800 956 6000 and we’ll try to get things sorted."

 

0 Helpful