Hello i have problem

Mariusiulian921 · ‎15-02-2023

hello, I had no signal on my phone, I thought something had happened to my subscription card, but it seems that it was not blocked, I can't make calls, I can't receive calls, nothing on my account, when I get a message that the account was or will be closed, can someone explain to me how an account can be closed suddenly?

XRaySpeX · ‎15-02-2023

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mariusiulian921 · ‎15-02-2023

I have contract bussiness

XRaySpeX · ‎15-02-2023

The only reasons that a contract a/c would be closed would be either you cancelled it yourself or you didn't pay your bills & EE deactivated it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Mariusiulian921 · ‎15-02-2023

alone not so much and the payments were up to date no delay absolutely nothing

Mariusiulian921 · ‎15-02-2023

and the highlight is that today I spoke with them to give me information about an order that I had placed online in the morning, they called me, we talked, and then I woke up that I only signaled nothing, so suddenly it seems to me the biggest possible abuse to conclude a contract if it would be like taking away the rights of a customer who paid and what he didn't consume and was up to date with everything, so it would be the greatest insensitivity

Katie_B · ‎15-02-2023

Good morning @Mariusiulian921.

I am so sorry to hear this.

Please give our business customer care team a call on 0800 956 6100 free from any landline or provider. The team will be able to look into this further for you.

Katie