Faulty Samsung buds

[bertiebar]

Good afternoon everyone

I got my new buds last week but after a few days use, the right hand bud is not working properly - it has a whining pitch and the sound is really low.

Do I contact EE to replace as I've only had them one week or deal direct with Samsung?

many thanks

[Chris_B]

@bertiebar     Did you purchase these directly from EE or was they a free gift that come with a device?  

[bertiebar]

I bought this direct from EE

kind regards 

Paul

[Chris_B · Accepted solution]

@bertiebar  then you can call EE customer services about this.   And they’ll probably tell you to go straight to Samsung but as you’ve had them only last week they should replace them. 

[bertiebar]

Thanks Chris

Will give them a bell.

kind regards