08-11-2023 05:30 AM
So I placed an order a week ago for a pay monthly meta quest 3 accessory
(after checking the site and it saying it was in stock with 42 units)
but have yet to recieve any further communication other than the initial email receipt with a tracking number that does absolutely nothing. Have dpd app and like everything else nothing works.
Ive seen a few people say that their orders have been suddenly cancelled after contacting ee directly so ive avoided this up until now.
Is this just complete misadvertising on EE's part and i should just look elsewhere?
08-11-2023 09:25 AM
Hi @JmrTrk
Thanks for coming to the community.
Does the accessory show in your EE app as an add to plan?
Leanne 🙂
08-11-2023 06:45 PM
No.
and like other people it's not showing anything on my orders.
They've taken the upfront cost but its just sitting in limbo as a pending transaction, at this point it'll just bounce back to me and I'll have to start this process again..
09-11-2023 08:14 AM
Thanks for checking @JmrTrk.
I would recommend giving us a call so our customer care team can check the status of your order and provide you with an update.
Katie