Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Emergency Alert System

The UK Government is introducing Emergency alerts.  Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Sean_D by Former EE Community Manager
  • 7598 Views
  • 0 replies
  • 4 Helpful

Data Roaming

I am going to the USA next week and want to add my roaming plan. Last year it was a simple phone call, this year its a nightmare as keep getting a text which does not help.How do I add this without all this hassle?

Two Factor Authentication from GoPro

There seems to be an issue with EE blocking certain SMS senders, I have an issue not getting SMS two factor authentication text messages from GoPro to access my account (paypal, ebay, and others all fine for now) .  The last time I got a 2FA sms from...

mtbrider by Investigator
  • 214 Views
  • 6 replies
  • 0 Helpful

Resolved! Extra charges abroad

Hello , i would like to know am I gonna have extra charge if I use internet in France  as I have roaming.thank you

Resolved! Roaming in Mexico

Hi I arrived in Mexico yesterday and my s24 won't connect it states emergency calls only.Before I came I went to the EE shop and add the roaming pass I got a text saying I can roam in Mexico, but it does not work.I am having to use hotel wifi which i...

Jimbouk by Explorer
  • 145 Views
  • 4 replies
  • 8 Helpful

Roaming

Im currently away in American my Phone can only pick up 2G when 4G is available. I have tried all the setting options. nothing seems to be working. any suggestions?

Resolved! Can’t turn off VM

Can’t turn off my VM via 150, I get a response suggesting it’s not possible and to try later

PaulDH by Investigator
  • 110 Views
  • 1 replies
  • 1 Helpful