Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Re: Roaming

Hi I can’t use my roaming massage to 150 is not delivered

30 mins roam anywhere not working

Currently aboard outside the EU. Have purchase the 30 mins roam anywhere while speaking to customer service before my departure.Now that I am abroad, I have no network/line and I am unable to contact EE due to no network and no online tool....What do...

Re: Data very slow

Hey I’ve just switched plans on my ee where I pay 16 pounds extra every month for 125GB when I received this data is has been very slow when I do a speed test it peaks to around 0.7-0.5. I also restarted the device took out the sim cleaned it nothing...

Re: You have dialled an incorrect number - but it is correct!

We are also having this problem, from EE it states invalid number but from a vodafone mobile we can dial the number without issue.

Re: US phone service not working

I am able to use roaming data but not receiving or able to send calls or texts. Have tried manual with no luck.

Not receiving text message in Kenya

Why is it when I put my Uk simcard on I don’t receive any messages . I was trying to get a code sent from my email but not receiving texts

Resolved! Re: Roam Abroad Pass in USA

I have spoken with EE customer service and they have confirmed that while in the USA with a Roaming Pass the following applies:data allowance the same as in the EE UK contractcalls and texts to the UK the same as per contract, hence if unlimited here...

Resolved! EU Roaming

Hi, Im with a phone plan that has the EU roaming addon for £2.29 per day listed as active, but im not sure what this does and why I have it? I live in the UK so why do I need EU roaming? Thanks

Hearing my voice messages

Hi, I just switched from BT to EE. All good except: with BT, I would call 1571 to hear my voice messages. Now I get "This number is not available from this network." I know I have a voice message. How can I listen to it? Thanks

Resolved! Re: Not receiving calls or texts

I am receiving texts but all incoming calls all go straight to EE voicemail, have tried phoning techies but they have no answer at all, it's dire. A complete disaster.