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data charges despite unlimited data

florence810
Visitor

I have a monthly contract which has unlimited data. Yet I am being charged for going over my limit at the beginning of the month. My account says that I've used 0MB of my allowance.

 

1 REPLY 1
Chris_B
Grand Master
Grand Master

@florence810  Not possible,  if you don’t have any data you are not charged unless you purchase a data add on.  You can not use data without any allowance of data first.    So do you have a re-occurring data add that you are being charged for ?