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bought add ons but no data

Andrenaje
Investigator
Investigator

‎13-04-2023 02:43 PM

Hi, I have topped up my credit and then bought an add on for data, I received an email saying I could start using my data and in My EE there shows that I have 10GB available, but it is not working, is there another step that I am missing? Thanks!

0 Helpful
1 REPLY 1
James_B
EE Community Support Team

‎13-04-2023 04:53 PM

Hi @Andrenaje,

Is it a brand new SIM?

Are you in the UK?

James