Social Media Apps & Sites

GB65 · ‎31-01-2023

I’ve started to suffer problems when using social media apps on both data and Wi-Fi, specifically Facebook, What’s App and Twitter. It came on last week, initially only affecting apps and only on data. However, it’s now happening on Wi-Fi and their respected websites too. All is ok on iPad. I have an iPhone 13 with iOS 16.3. The only other website affected is Apple forums. I’ve turned data off and back on in the apps’ settings and I’ve also reset network settings twice. This worked the first time for about 12 hours but is unsuccessful now. Will I need to do a factory reset?

XRaySpeX · ‎31-01-2023

@GB65 : It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Of course this will not explain it on WiFi which doesn't use mobile data but its own.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Northerner · ‎31-01-2023

Hi @GB65

It would help if you explain the issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎31-01-2023

@GB65 : It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Of course this will not explain it on WiFi which doesn't use mobile data but its own.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

GB65 · ‎31-01-2023

Sorry all, I should have added that I can’t use the apps. They won’t update and I can’t post.

GB65 · ‎31-01-2023

Thanks mate, sorted it. And I’ve worked out that it was probably caused by an ee agent last week. I tried to call an airline which was an 0872 number which is a low premium rate but it was barred. I called and asked five different people to lift the bar, four unsuccessful. The fifth guy said he had to change some settings but said he managed it. It’s only been happening since then and also my calling abroad add-on was switched off on the same day. I think I need to call them again but your advice worked. Cheers.

XRaySpeX · ‎31-01-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)