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Phone Number

chloemolly
Visitor

‎21-12-2023 08:04 PM

I ended my contract with EE less than 1 month ago and i also changed my mobile number. I've been having difficulty accessing and verifying things on social media due to my old number being out of service. Is it possible to get the mobile number back? I still have the sim card, and proof that it is my number. 

0 Helpful
2 REPLIES 2
bristolian
Legend
Legend

‎21-12-2023 08:11 PM - edited ‎21-12-2023 08:17 PM

If you have cancelled your contract and/or changed your number, then that number is no longer yours - you have relinquished it.

Most websites should have alternate ways of verifying you, such as email.

0 Helpful
David
Brilliant Contributor
Brilliant Contributor

‎21-12-2023 08:57 PM

Hi @chloemolly 

Welcome to the EE Community,

If it's been a short period of time customer services should be able to reinstate your EE account call freephone 0800 956 6000 select 2 then option 4.

Thanks

David