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My data is missing - didn't use it up but shows as zero data in the app.

m_j_storey
Visitor

‎16-05-2022 04:43 PM

I logged in to the EE app and one of my kids lines is showing up as zero data but he never used any data this month as his phone was turned off (he was abroad and using a different sim card).

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1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎16-05-2022 04:46 PM

Is he outside the EU & was it your billing date recently when your allowances refresh?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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