Hello!
I read all posts in the 'Roaming' sections and I am getting nowhere. My son also spoke with tech support (lovely lady, thank you!) and they struggled to find a solution. Hopefully posting it here may help.
The problem
My phone is not working in Italy at the moment. The phone receives SMS but cannot send SMS and cannot send/receive calls. When my son calls from the UK, he gets the EE voicemail message straight away. When we try to call him in the UK, the call ends abruptly. Mobile Internet also does not connect to the Internet.
However, the network bar is full with the 'R' sign (showing there is network), and when mobile internet is turned on, the H+ sign appears as if connectivity is taking place.
The phone:
The details:
- SIM PAYG was activated in the UK
- Roaming is ON (and also confirmed as active on EE side)
- There is top-up credit enough for call/text
- There is also a pack and add-ons included enough for call/text
- Manual network search was tested with all 3 mobile operators supported by EE
- Phone number is registered on ee.c.uk with my name (and I also have the EE app installed)
Other notes:
- Even if phone supports Dual SIM, we tested with only the EE SIM inserted and are leaving the phone on most of the time
- EE tech support says SIM card shows as not registered even though I did register it via ee.co.uk and my name has been associated with the SIM card (this note is more for EE tech support)
- My husband is adding the latest EE APN settings although I believe this should only address mobile internet, not phone calls
What are we missing?
Thank you
