Mobile data at zero despite having unlimited data

[phyllis60]

My data allowance is 5GB. It has been turned off as it says  I have reached limit and refreshes in 8 days  but I have unlimited data with no refresh date. How would I get data back?

[Chris_B]

@phyllis60     What does your account say you have ?  What does texting AL to 150 say ? 

[MuvaTerra]

If your data allowance states 5gb then it is not unlimited. Are you sure you haven’t confused other things like calls or texts with unlimited.. text al or ba to 150 

[phyllis60]

My account says unlimited which is true as I've had that for some time as an add on to 5GB which it was originally. 

What's text to AL 150?

[phyllis60]

No it is definitely unlimited. Can you explain text al or ba to 150

[phyllis60]

Text to 150 and reply that allowances will restart on 9th so take it will have to wait till then.

[phyllis60]

I sent text to 150 and reply stated allowances restart on 9th

[Leanne_T]

Morning @phyllis60

Thanks for coming here. 

Could you text BALANCE to 150 and let me know the full reply? 

This will show how much data allowance you have and let me know what is needed to help you get this sorted 🙂

Leanne.