Calls barred

[Straker01]

Hi. I am abroad and my calls have been barred.   I am only using wifi calling,  my roaming is off.   Please advise. 
currently in Barbados. 

[Jon_K]

Hi @Straker01.

Are roaming and international calls both active in your My EE Account?

Do you have a signal?

Jon

[Straker01]

Hi

I have turned my roaming off, so only using WiFi calling and WhatsApp which I thought was free. Don’t understand why my calls are now barred and they were alright before.



Sent from my iPhone

[Jon_K]

Thanks @Straker01.

Are you able to enable it?

Do WhatsApp calls work when on WiFi?

Jon

[Straker01]

Yes!  

[Chris_B]

@Straker01  EEs Wi-Fi calling service only works in the UK for when you have poor to no signal,  it’s not a means to not pay for chargeable calls.  You are roaming so any charges for calls you make even if you get Wi-Fi calling to work will be classified as a roaming call so chargeable.    You need roaming enabled on your account so you have a working cellular connection and your calls/text will be charged. 

WhatsApp calls are a different service as WhatsApp uses data be that Wi-Fi or cellular.