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Data level reduced from 5Gb to 2Gb with no notice or reason ?

Donnyrovers
Visitor

When I originally set up all the EE contracts I have ( 2 landline broadband and a SIM only deal ) at the Northwich ( Cheshire ) shop,  I was told that although the SIM only deal was 0.5GB , but because I had the 2 broadband deals running concurrently, that this mobile data would be increased to 5GB . I've just noticed ( after logging on to print out a bill ) that my data usage limit seems to have been reduced to 2GB . 

Not sure why this has been reduced ?

 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Donnyrovers 

Thanks for coming here. 

How long have you had the extra data for? 

If you log into the EE app and select add-ons, do you have a data add-on showing? 

Leanne.