Birthday Gift Unlimitted Data for a month

[Shelb-hand]

I received this text that said I should be getting  unlimited data for the next 30 days as a birthday gift however, I just received a text saying I have used all of my data for the month ?

[EssexBoyEE]

What does it tell you when you go to http://add-on.ee.co.uk/status on your Web Browser using the Sim that gave you the Gift.? 

[Shelb-hand]

 this is what comes up  when I press the link but that’s what my data says ?

[Leanne_T]

Hi @Shelb-hand 

Have you tried the link when not connected to WiFi? 

Did you reply YES to accept the offer? 

Leanne.

[Shelb-hand]

Yes I’m using 4G and I did reply YES 

[Leanne_T]

Thanks @Shelb-hand 

Can you check your add-ons in the My EE app, do you have the unlimited data showing? 

Leanne.

[Shelb-hand]

Yes it’s there 

[Leanne_T]

Thanks @Shelb-hand 

Once your plan allowance has been used the unlimited data will start for you 🙂

Leanne.

[Elmo2]

I'm having this problem also. I'm my EE it is showing that I have 30 days unlimited data but after using the initial 10gb that I pay for in my contract, I now have no data access. It has been days since my unlimited data was confirmed but I still have no access to it. Any help will be greatly appreciated 🙏

[Leanne_T]

Hi @Elmo2 

Thanks for coming here. 

Please text BALANCE to 150 and let me know the full reply? 

Leanne 🙂