Mobile broadband package

EmmaMcC · ‎15-04-2024

Hey I recently signed up to a mobile broadband package for me home. I was under the impression I would recieve a hub? But only a SIM card arrived. Is this right?

The girl on the phone def said I had to pay the £6.95 for delivery because the package was worth £300. Surely a SIM card is not worth £300.
It was the unlimited package incase that matters

XRaySpeX · ‎15-04-2024

For mobile BB you should get a mobile router.

Didn't you see which router you'd get when you ordered it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

EmmaMcC · ‎15-04-2024

I ordered on the phone… the phone call was initially about something else. So I hadn’t looked into/heard of the mobile BB untill the phone call

XRaySpeX · ‎15-04-2024

So you were persuaded in buying something you've never heard of? Do you really want it?

Did you receive written confirmation of what you bought?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)