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phones broken

Carly2891
Explorer

‎22-11-2023 09:32 AM

My phone has broken. I tried calling EE yesterday to upgrade and get a new phone but she had to send me a text with a pin code to verify terms and conditions..

I don't have another phone to insert my sim to get a pin code. How can I upgrade without this? 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎22-11-2023 09:36 AM

Hello @Carly2891. 

Welcome to the community. 

Did you advise the agent you have no access to your phone?

Do you possibly have another device you could use or borrow to put your SIM in?

Katie

0 Helpful
Carly2891
Explorer
In response to Katie_B

‎22-11-2023 09:45 AM

Yes I told her. I don't have access to another mobile, just a landline.

I asked if she could email me the pin but she wasn't able to.

0 Helpful
Katie_B
EE Community Support Team
In response to Carly2891

‎22-11-2023 10:20 AM

Hi @Carly2891. 

Do you have a local EE Store near?

You could also visit the store with photo ID. 

Katie

0 Helpful