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Upgrade

Akramali2020
Explorer

‎13-06-2023 07:55 PM

Hi,

upon texting 150 "up" I received the text  "Great news: you can upgrade early! Get the latest handset today. There's no early upgrade fee if your new plan's monthly cost is higher than your old one. Call us on 150, go to shop.ee.co.uk, or find your local store at ee.co.uk/store-finder" however when I go to upgrade online it shows an early upgrade fee of £118.79, even when the new plan is more expensive how can this be resolved?

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎13-06-2023 08:39 PM

Hi @Akramali2020 

You still have to pay the handset fee. The upgrade fee is the remainder of your contract, which is discounted. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
Akramali2020
Explorer
In response to Northerner

‎13-06-2023 09:11 PM

Hi

There's an upfront fee of £30 for the upgrade but if I'm selecting a plan more expensive than my current then the £118.79 should not be present as stated by the text from 150

0 Helpful
Katie_B
EE Community Support Team
In response to Akramali2020

‎14-06-2023 07:57 AM

Hi @Akramali2020. 

Welcome to the community. 

If this is showing different to the text you have received please give us a call. 

Katie