Downgrade SIM only plan

Guy_Rob · ‎14-06-2023

I'm currently outside of both of my SIM-only contracts but looking to downgrade my account and stay with EE. I am seeing plans elsewhere for around £5 for 12gb p/month and hoped to get that deal matched. Has anyone managed to downgrade a plan successfully? I am outside of the UK currently so couldn't call EE to check my options and all options online are currently no better than my current plan. Any advice @Sean_D ? Thanks

Northerner · ‎14-06-2023

Hi @Guy_Rob

If you want to negotiate a deal you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎14-06-2023

Hi @Guy_Rob

If you want to negotiate a deal you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Leanne_T · ‎14-06-2023

Morning @Guy_Rob

Thanks for coming here.

If you would like to discuss your options for an upgrade, please call us as @Northerner has advised. The team will be happy to help 🙂

Thanks.

Leanne 🙂