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Upgrade plan

Kearsey
Visitor

Hi I tried to upgrade my phone plan and wasn’t able to due to a late fee I had when I went back to Australia, paid the £50 extra deposit and all to counter that but, I ended up not being able to upgrade anyway and got a refund, was wondering if there is any way around this? I need a new phone as this one barely works, is it easier through online? Anything would help 

1 REPLY 1
Leanne_T
EE Community Support Team

Hi @Kearsey 

Thanks for coming here. 

If you contact us on 150, the team can check your account and let you know what options are available for you to upgrade. 

Leanne.