Spend cap

Olivex · ‎23-07-2023

I need to increase my spend cap but can’t find how to do this in the website

XRaySpeX · ‎23-07-2023

@Olivex : Text CHANGE SPEND CAP to 150 and it will guide you through changing it. Changing your spend cap takes effect from the next bill cycle. Pausing it should change almost straight away.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Schockwave · ‎23-07-2023

Hello @Olivex ,

I have just checked, cannot find it on the app, if you cannot find it in settings, whether via the app or website when logged into your account, I would suggest ringing customer service and they should be able to do this for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎23-07-2023

@Olivex : Text CHANGE SPEND CAP to 150 and it will guide you through changing it. Changing your spend cap takes effect from the next bill cycle. Pausing it should change almost straight away.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)