14-11-2023 12:46 PM
I’ve been offered an upgrade, I thought I purchased but didn’t receive any confirmation and now I’m lock out from upgrading?
14-11-2023 03:10 PM
14-11-2023 05:11 PM
Hi Katie,
Thanks! I think I completed it last night but didn’t receive any confirmation etc.
many thanks,
j
14-11-2023 05:19 PM
14-11-2023 06:26 PM
Hiya,
it was a sim upgrade
14-11-2023 06:38 PM
Hi @J94619.
Does your new plan show within your EE account?
What reports back when you text AL to 150?
Katie
14-11-2023 08:00 PM
Hiya,
no it doesn’t show up, when I texted it said said my current plan and that it will refresh.
15-11-2023 08:05 AM
15-11-2023 09:21 AM
Hi Chris,
I have but unfortunately I'm still locked out of getting an upgrade. The only options I have left is to either get charged more when the contract expires or search for a better deal from another provider.
Thanks for your help though.
Many thanks,
Josh
15-11-2023 11:32 AM
Thanks for trying, @J94619. Sorry to hear that you're still having a problem with this.
Have you spoken to our Mobile Care team about this?
Chris