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International Charge

Hjhj
Visitor

‎15-11-2023 09:10 AM

I made a phone call to a US number as my website was down and it needed fixed. The phonecall was roughly two hours. I have just seen that I will be charged £500 for this. I did not know I would be charged, it didn't say on the phone call at any point that it was charging me per minute. Is there anything I can do to waive this as I cannot afford £500. 

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XRaySpeX
Grand Master
Grand Master

‎15-11-2023 09:49 AM

It's £3.91 / min to call US from UK 0n contract. Why did you think International Calls are free? They aren't included in your allowances.

International calls & texts to overseas nos. from UK can be rather expensive but EE has a add-on, free on PAYG or £2 pm on contract, that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The CALL ABROAD Add-on for Cheap Calls/Texts from UK . Then a 2 hour call would cost £3.60!

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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