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High in bill

jyotisangale
Investigator
Investigator

‎24-01-2024 02:05 PM

HI Team,

 

i have received this month extra £177 bill as i can see it shows one number 00442076600460 is called but according to info when i called this number it was showing tollfree how come this much charge i have? 

 

Thanks and Regards,

jyoti Sangale

0 Helpful
12 REPLIES 12
BrendonH
Community Hero
Community Hero

‎24-01-2024 02:07 PM

Where was this number showing toll free?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
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XRaySpeX
Grand Master
Grand Master

‎24-01-2024 02:16 PM - edited ‎24-01-2024 02:17 PM

That's an ordinary UK (London) geographical no. charged at most by EE @ 83p/min if you have no calls allowance. How come you spent £177 on it? That would be over 213 mins!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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BrendonH
Community Hero
Community Hero

‎24-01-2024 02:20 PM

Were you in the UK when you made this call?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
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bristolian
Legend
Legend

‎24-01-2024 02:23 PM

Can you screenshot the entry on your bill with this number and the associated charge?

0 Helpful
jyotisangale
Investigator
Investigator
In response to BrendonH

‎24-01-2024 02:33 PM

415293057_1431481414436997_405028722638613824_n.jpg

0 Helpful
jyotisangale
Investigator
Investigator
In response to jyotisangale

‎24-01-2024 02:34 PM

this is what i called 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to jyotisangale

‎24-01-2024 02:36 PM

Well, what Opodo is telling you is a lie. They can't possibly know who you're with, what plan you're on & what your tariff is.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
bristolian
Legend
Legend

‎24-01-2024 02:40 PM

Can you screenshot the entry on your bill with this number and the associated charge?

Opodo are incorrect to state that any 01, 02 or 03 prefixed number is free to call, but it should be inclusive in any call allowance. If you're suggesting a £177 bill for calling this number, that's another issue.

0 Helpful
jyotisangale
Investigator
Investigator
In response to bristolian

‎24-01-2024 02:48 PM

3 Jan 24, 13:57 Calls-roaming inside EU 00442076600460 00:26:07 £63.180
25 Dec 23, 13:40 Calls-roaming inside EU 00442076600460 00:18:53 £44.460

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