Downgrade

salmoliv · ‎03-12-2022

Hi,

I'm eligible for an upgrade, but I want to downgrade.

There's no chat or phone number to contact EE, and I'm unsure how to do it.

I can choose a SIM-only plan, but I'm scared it will add an extra SIM to my current monthly contract. Is it best to cancel my contract? And then buy a SIM only from EE or a competitor?

Thanks

bristolian · ‎03-12-2022

Providing you follow the "upgrade" options on your myEE and choose a SIM-only plan you should be fine.

If you're at all unsure, simply call CS on 150 from your mobile and ask the agent to change your priceplan to whatever SIM-only plan you want. Perhaps don't use the term "upgrade" if doing it this way, but "change to SIM-only"

If you do this change by phone, the change of plan will usually be effectively immediately.

View solution in original post

bristolian · ‎03-12-2022

Providing you follow the "upgrade" options on your myEE and choose a SIM-only plan you should be fine.

If you're at all unsure, simply call CS on 150 from your mobile and ask the agent to change your priceplan to whatever SIM-only plan you want. Perhaps don't use the term "upgrade" if doing it this way, but "change to SIM-only"

If you do this change by phone, the change of plan will usually be effectively immediately.

ste2830 · ‎13-10-2023

The upgrades team will do it for you. Just advise them you want to migrate from your current plan to sim only (avoiding upgrade/downgrade term to make it easy). If out of contract it changes immediately, if in a contract will take effect when your current plan ends

XRaySpeX · ‎14-10-2023

But, @ste2830 , will OP still need it nearly a year later?

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