Cooling Off Period for SIM only

Niamh18 · ‎09-11-2023

Hi,

im looking to get a SIM only deal with EE after having to cancel my current contract with a different provider due to poor network.When I’ve checked, all network providers say they are experiencing issues in my area.

If i get a SIM only contract with EE, and my network is so bad I can’t use my phone again, can I cancel the contract within 14 days? I wasn’t sure if this was only for contracts with a phone

XRaySpeX · ‎09-11-2023

@Niamh18 : It's for anything you buy over the phone or online. If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

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Niamh18 · ‎09-11-2023

Thanks so much!