27-11-2023 11:56 AM
Hi
Might be a silly question but I have a watch contract which ended in June 2022 but I have continued to be charged the full monthly amount.
Am i able to just cancel online or do i have to call your guys to stop the monthly charges ?
Thank you
Louise
Solved! See the answer below or view the solution in context.
27-11-2023 01:10 PM
These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.
If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.
27-11-2023 01:10 PM
These mobile contracts don't just end, just the min. term expires. They are not fixed term contracts. After the min. term they just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.
If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract.