Cancelled ee contract

[Astonbates]

I need help , why have I been charge like 200 pounds cuz I cancelled my contract?

[Katie_B]

Hi @Astonbates. 

Have you been able to view your EE bill?

This will show a breakdown of your charges. 

Did you have any add to plans on your account?

Have you cancelled before your contract end date?

Katie

[Chris_B]

@Astonbates  if you were still in your contract period then you’ll have to pay off the remaining term of that contract.  Terminating a contract doesn’t get out of that contract for nothing as it’s a contract for a set period of time and you agreed to that set period of time with the applicable price.