Cancel contract

[Innes78]

When do you think the app will be working so I can cancel my contract? Worst provider I have ever used and this is supposed to be the best? £90 a month for no phone signal and pathetic Internet access. And before you say we're doing maintenance in your area, I work up and down the country and its the same everywhere. Just not good enough. 21 million people being rinsed 

[XRaySpeX]

@Innes78 : You can't cancel via the app, working or not. If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

[Schockwave]

@Innes78 , if that were the case, then many more would be complaining. I have been up to London, Gatwick and around my area, and have had good signal, unless obviously going through a tunnel on the train, so maybe it is something to do with your phone or SIM card, that could be causing the problem? There are always some areas where there is little to no signal.

Just to add, the app does work, there are many threads already written what to do if there is a problem with the app.

[Innes78]

Well that is the case. Iv been to Cornwall, Cheshire, lancashire and
Heathrow this week and only Heathrow was good