Complaint: Mobile Bills

KhaldounJ · ‎30-07-2023

Dear Customer Service,

I am writing to bring to your attention an issue with my mobile bills. There has been a significant increase in the amount I owe compared to what I used to pay for my mobile bill. This has been happening for several months now, and despite contacting the company and leaving a note, I have not received a callback.

Upon reviewing my previous phone bills, I noticed that in March 2023, I was charged around 13 pounds. However, the charges have increased to 23 pounds recently.

I kindly request your assistance in resolving this issue and refunding the excess charges to my account or card.

Thank you for your attention.

-K.

XRaySpeX · ‎30-07-2023

Look at the breakdown of your bills to see what you've been charged extra. Only about £1.90 will be the contractual annual Mobile CPI plus price changes

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎30-07-2023

Look at the breakdown of your bills to see what you've been charged extra. Only about £1.90 will be the contractual annual Mobile CPI plus price changes

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)