Bill issue

[Hakim4]

Hi my bill should be 13.50 but you keep charging me 15 pound . I have spoken to you a few times and you keep telling me it was rectified but it is not . Can someone look into this please again.

Thanks 

[Leanne_T]

Hi @Hakim4 

Thanks for coming here. 

What does the £15 charge show as on your bill? 

Do you have any chargeable add-ons showing in your My EE app? 

Speak soon 🙂

Leanne.

[Kirigaya_Kazuto]

Don't forget about VAT too. You may be looking at the price before 20% VAT

[Hakim4]

Hi Leanne,

My contract is 13.50 including VAT. I have no add on . This should have been rectified but it hasn't .

Thanks 

[Leanne_T]

Thanks @Hakim4 

Please call us again on 150, the team will have access to your account and be happy to get this looked into in more detail for you. 

Leanne.