31-07-2023 06:54 AM
Hi my bill should be 13.50 but you keep charging me 15 pound . I have spoken to you a few times and you keep telling me it was rectified but it is not . Can someone look into this please again.
Thanks
31-07-2023 08:28 AM
Hi @Hakim4
Thanks for coming here.
What does the £15 charge show as on your bill?
Do you have any chargeable add-ons showing in your My EE app?
Speak soon 🙂
Leanne.
31-07-2023 08:43 AM
Don't forget about VAT too. You may be looking at the price before 20% VAT
31-07-2023 12:24 PM
Hi Leanne,
My contract is 13.50 including VAT. I have no add on . This should have been rectified but it hasn't .
Thanks
31-07-2023 12:34 PM
Thanks @Hakim4
Please call us again on 150, the team will have access to your account and be happy to get this looked into in more detail for you.
Leanne.