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Plan not working

Casper2024
Investigator
Investigator

‎30-04-2024 06:57 PM

Hi, I have recently got a new sim after ditching sky, transferred my old number, got a confirmation that my old number has been sucessfully transferred.

The issue I have is that while i was ordering the sim i also purchased a pack, this payment went out of my bank on the 25th April and after all the setup was complete with my number port, i now have no data. I feel like I have paid for something that i didn't receive. Do I need to raise a dispute through my bank since im having issues getting through to EE customer services.

0 Helpful
6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎30-04-2024 07:04 PM

@Casper2024 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Casper2024
Investigator
Investigator
In response to XRaySpeX

‎30-04-2024 07:28 PM

1000001826.jpg

 This is what i see when try to log in, subscription pack waiting for what exactly?, Is it waiting for me to pay another £10, its not gonna happen. I thought I would be up and running after paying the first £10 that I paid 5 days ago. I dont get it 😕 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Casper2024

‎30-04-2024 07:31 PM - edited ‎30-04-2024 07:32 PM

For you to start using it? Try texting NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Casper2024
Investigator
Investigator
In response to XRaySpeX

‎30-04-2024 07:36 PM

1000001827.jpg

 now i get this messgae in return, so confused, wesite shows as waiting and text back tells me I dont have a pack 

0 Helpful
Casper2024
Investigator
Investigator

‎30-04-2024 08:48 PM

I have decided to leave EE its a shame the service doesnt work for me. I will request a refund for the pack that clearly doesnt work. Now i need to figure out how to get pac code so can take my number with me. This is not good for a new customer to have to pay for something and not receive. I have noticed that im not the only one with this issue. Thanks for trying to help tho 👍 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Casper2024

‎30-04-2024 09:20 PM

As you want to keep your number, text PAC to 65075. It will respond with your PAC. Give the PAC to new provider.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful