Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Anytime upgrade

Stephen95
Visitor

‎23-03-2024 10:00 PM

Hi I was just wondering if I do the upgrade anytime does it have to been the phone I took out that I send back as I no longer have it due to it breaking 

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎24-03-2024 08:01 AM - edited ‎24-03-2024 01:58 PM

Morning @Stephen95 

Thanks for coming here. 

You would need to return the original device and it would need to be in full working condition with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one).

If this is not possible and you would like to discuss your options, please call us on 150 and the team will be happy to help. 

Leanne.

Chris_B
Grand Master
Grand Master

‎24-03-2024 08:29 AM

@Stephen95   You’ll be required to pay a fee in order to upgrade anytime without sending the device back.  And depending on what device it is and how long you’ve had the contract for it could be expensive.  Plus the fact you have to have the same or more costly tariff then you have now you can not have a cheaper tariff.