150% increase in my bill when I was away, didn't use my phone. No calls.

[Katie_B]

Hello @WillDDuff. 

Thanks for coming here. 

Have you been able to view your bill for a breakdown of your charges?

Katie

[WillDDuff]

Hi, Katie,

No, I’ve never needed, and it wasn’t obvious.
I just checked my call log, two calls in wifi when I left, and two when I returned. Nothing in between while I was travelling.
I did recall a text saying I had reached my limit, but couldn’t check it.
And texts giving me the rates (£2.75/min) in various places, but NEVER use the phone after a £433 bill for 2 Malaysia texts 9 years ago!
Will.

Sent from Mail<> for Windows

[Katie_B]

Hi @WillDDuff. 

I would recommend logging in to your EE account online to view a breakdown of your bill. 

If you wish to discuss this further, our customer care team on 150 will be happy to help. 

Katie

[XRaySpeX]

How long have you been away?

[WillDDuff]

Left 2100 on 29 January for S-E Asia,
Returned 0950 on 7 March.

[Leanne_T]

Hi @WillDDuff

Have you viewed the bills in your EE account to see what the extra charges are for? 

Leanne.