1 month unltd data sim

Ktg2109 · ‎02-08-2023

Paid £18 on 3rd April for one month unlimited data sim. Gave notice not to renew as not required.

EE have taken £18 on 3rd May, 3rd June, 3rd July - data sim expired end April. Rang to request refund. They say unable to verify my account saying incorrect last 4 digits of my own bank account 🙄, utter rubbish.

Suggestions please!

XRaySpeX · ‎02-08-2023

How did you give notice?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Ktg2109 · ‎03-08-2023

Messaged them on the leaving bit

XRaySpeX · ‎03-08-2023

That isn't a cancellation; that's just asking how much it'll cost of you did cancel. No wonder you're still being charged. Your need to phone EE to give your 30 days notice of cancellation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Ktg2109 · ‎04-08-2023

Spoke to a human at ee, not the 'chat'. Yes they made a mistake. A one month only, no contract, is exactly that. They should not have taken further monies and are refunding in full.

Leanne_T · ‎04-08-2023

Thanks for coming back and letting us know @Ktg2109

Leanne.