As with many other users, having been forced to 'upgrade' to the EE Smart Hub from BT, my Grandad has been unable to connect his laptop to the new hub. The option simply doesn't appear in his WiFi list.
I have already tried amending some of the hub settings such as WPA3 to WPA2 and WPA-WPA2, to no avail. The laptop is an old Toshiba, running Windows 7 (which was upgraded from a previous version).
I am quite annoyed to have been 'sold' this 'upgrade' only for it to not work as promised. My grandad cannot navigate technology and he lives 30 mins away from me so every trip over to help him out takes time and fuel neither of us can afford. Please can someone list all the variables/options I can try so that I can hopefully overcome this issue asap and in one trip. I have ordered a WiFi dongle to see if its his internal WiFi card that is just too old for the new tech but if that doesn't work, I need other options.
Many thanks for any help you can offer.
(P.S. I am a little too old for this new tech tuff too so if you can use lamens terms, that'd be great.)
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