Return Old Router after upgrade

gts2019 · ‎03-05-2024

I have just upgraded to fttp after nearing the end of contract, im being sent a new router and received a jiffy bag to return the current one.

Am i required to send the old one back, or only if its not needed? Nothing in the letter says its required.

Happy to send back, but if not required to I'd like to repurpose it.

Thanks.

XRaySpeX · ‎03-05-2024

Ah, yes, that's the EE Smart Router but it has its name nowhere on it:

I would presume EE doesn't want it back as it's not listed in https://ee.co.uk/help/orders/return-and-recycle-ee-product .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎03-05-2024

Which router is it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

gts2019 · ‎03-05-2024

Its a white one, the GUI says its Smart Hub 2 +EEH002+

Thanks for the reply

XRaySpeX · ‎03-05-2024

Don't recognise that as an EE router. What does the label on it say?

What colour & shape is it or post a pix?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

gts2019 · ‎03-05-2024

This is an image of it from the web, the Product no is GRV9517UWAC34-A-OT other than that no other identifiers that i can see

XRaySpeX · ‎03-05-2024

Ah, yes, that's the EE Smart Router but it has its name nowhere on it:

I would presume EE doesn't want it back as it's not listed in https://ee.co.uk/help/orders/return-and-recycle-ee-product .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)