BT virus protect

[Martyn2020]

Sorry but I cannot see where to go to get the 12 months free, they just want to charge for it, I previously had it free as BT customer. Contract renewed and now switched to EE

[XRaySpeX]

@Martyn2020 : Do you have EE Home Broadband? That's when you get it free for 1 year.

[Martyn2020]

Yes, everyone renewing or starting a BT contract is now being moved across to EE.

I now have EE 

Essentials: Fibre 50  

I am still on a BT Hub though, not sure if I will get a new EE Hub in the coming weeks

[XRaySpeX]

@Martyn2020 : Register & Download  @ https://broadband.ee.co.uk/norton-security

[Martyn2020]

Those links take me here, with nowhere to log in to EE, when I log in under a new tab in the same browser it still shows the same when I refresh this tab.  It flashes on a Norton page first but only for a second and then goes back to this

[Katie_B]

Hi @Martyn2020. 

Are you seeing a charge when following the steps provided on this page HERE?

Katie

[XRaySpeX]

@Martyn2020 :  Right near the bottom of that page isn't there a Register & Download  button? In fact there's many of them.

You don't login to EE. Norton should know you're coming in from EE cuz you coming to it over EE BB.

[Martyn2020]

There are 2 places to click and log in on that page, when I press them it takes me to a different page, I log on and there is no mention on the page of Norton.

The link at the bottom of the page says log in and then 'Add ons and Benefits', I cannot find that anywhere on the page

[Martyn2020]

I would add, the Norton I set up under BT is still running on my other computers, I am trying to set it up on a new laptop and get the instructions for the future

[Martyn2020]

Should I be looking at a Norton or an EE page, when I use your link it flashes on a Norton page and then changes to an EE page a second later.  It's the page I took a screenshot of above, there is no Register & Download link on that page