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Not recognised

Bexter56
Valued Contributor
Valued Contributor

‎15-02-2024 02:46 PM

I've been sent a link to create a new ID 

And I've tried link a product

But every time it comes up unrecognised account.😒

Any ideas?

0 Helpful
3 REPLIES 3
Bexter56
Valued Contributor
Valued Contributor

‎15-02-2024 03:38 PM

I've been sent a link to set up new ID for new EE BB package but it won't recognise my account. 

I can't link it, I can't access new account. I've called but it's sheer madness. 

I stayed with EE so everything would be easy , but I can't manage account, see bills etc

Let me know if you have a solution 

0 Helpful
Bexter56
Valued Contributor
Valued Contributor

‎15-02-2024 03:40 PM

I can't get an eeid  for my account. 

I did have a link sent to me but it didn't recognise my account number 

I can't access it. Can't see my bills. 

Yet emails came through my email linked to old EE broadband. 

At my wits end with it

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Bexter56

‎15-02-2024 10:31 PM

As you've seen this is a common issue but none of us users know the answer. It's a glitch in EE systems that only EE can fix.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful