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No home internet

Pete-Bingham
Visitor

‎17-12-2023 06:17 PM

Having come out the other side of a 7 day “outage”, l have no home internet, BT router on with lights, but no connection to my laptop, have gone through the unplugging/plugging back in with the same results as previous, l seem to have internet via the BT router to my phone! I have checked the Microsoft security settings and all looks good there, apart from an update ready to happen when I get on the internet.

Any ideas please thanks 

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1 REPLY 1
Neil-O
EE Community Support Team

‎18-12-2023 08:53 AM

Hi, @Pete-Bingham welcome to the community and thanks for posting, I'm sorry you're having problems connecting your laptop after the outage. I'd recommend trying a factory reset of the Hub, use the reset pinhole button on the back of the Hub located just above the power socket and let us know if that helps.

Thanks

Neil

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