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New router issue.cant connect my marshall voice speaker

Joewalker
Investigator
Investigator

‎05-02-2024 02:32 PM

 

 

0 Helpful
8 REPLIES 8
XRaySpeX
Grand Master
Grand Master

‎05-02-2024 06:07 PM

@Joewalker : Which router is it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Joewalker
Investigator
Investigator
In response to XRaySpeX

‎05-02-2024 06:16 PM

hi,
it is a BT smarthub
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Joewalker

‎05-02-2024 06:19 PM - edited ‎05-02-2024 06:24 PM

Oh, are you getting BB from BT?

If your router has the choice between 2.4 & 5 GHz WiFi bands connect the device to the 2.4 GHz SSID. If it doesn't temporarily disable the 5 GHz band.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Joewalker
Investigator
Investigator
In response to XRaySpeX

‎05-02-2024 06:23 PM

its EE BT yes
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Joewalker

‎05-02-2024 06:28 PM

No, EE & BT are separate ISPs with their own systems, products & prices. Sounds like you should be enquiring of the BT Community.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Joewalker
Investigator
Investigator
In response to XRaySpeX

‎05-02-2024 06:30 PM

ok
thanks
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Joewalker

‎05-02-2024 06:35 PM

Did you see my suggestion of connecting to the 2.4GHz WiFi band?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Joewalker
Investigator
Investigator

‎05-02-2024 08:12 PM

Hi all,

My smart speak cannot connect to my new router.any ideas Thanks in advance

0 Helpful