New EE Broadband

BruserB · ‎26-11-2023

I am attempting to move our one landline and broadband from BT to EE. We spoke to an advisor and have received a new modem and digital phones. I have plugged in the modem and get a signal. We have also had an email saying my first bill has been issued, however when I try to view it does not recognise my details. I have spoken to several advisors and they say I don't have an account! if so where did the kit come from. Our signal round the house was not great with BT and we had installed BT relay units which helped. They don't seem to work when I plug them in to the new unit so service is limited. Tried phoning BT and EE just going round in circles

XRaySpeX · ‎26-11-2023

@BruserB : They mean you haven't registered a MyEE a/c for your BB.

Which BT WiFi discs have you? The white BT Whole Home WiFi should work with EE routers. The black BT Complete Wi-Fi discs cannot be used with any router other than a BT Smarthub 2.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

David-M · ‎26-11-2023

Hi @BruserB

Is this for a business or residential account?

Cheers

David