12-01-2024 03:40 PM
I moved into a new home with a Mitsubishi air source heat pump installed. I have tried to set up the Melcloud app but cannot get it to pair with my EE broadband router, and the adapter and wifi router is in the same room. I have followed the set up instructions to no avail. It seems that the App only works on a 2.4Ghz wi-fi band and needs to be IPV4 - how do I check these settings on my wi-fi router? I am not technical, so easy to follow instructions please would be welcome.
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29-01-2024 09:02 AM
Hi @SusieP3 These are the steps you need to follow.
Open a web browser and click on the address bar
Enter 192.168.1.254 and go to the page
Click Advanced settings
Click Wireless
You can toggle the buttons Off and On underneath the 2.4GHz and 5GHz
Thanks
Neil
12-01-2024 04:28 PM
@SusieP3 : Which router? You probably need to temporarily disable the 5 GHz band & move off the Smart channel while connecting problematic 2.4 GHz devices.
28-01-2024 02:23 PM
How do I access the router to check the settings please?
28-01-2024 02:26 PM - edited 28-01-2024 02:27 PM
Again, which router? Just read the label on it.
28-01-2024 02:52 PM
There is no label on it - it is an EE Smart Hub. Just opened the app on my phone and see in the hub manager it is set to 2.4ghz ON and 5 ghz ON and SMART channel 100. I will raise the issue with the Mitsubishi engineer service call soon. Many thanks.
28-01-2024 02:56 PM
The label should be in the slider at the back.
Login to your EE SH/SR at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.
For the black EE Smart Hub, but not the white EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your devices to the 2.4 GHz SSID if they can't do 5GHz. The white Smart Router doesn't allow this.
28-01-2024 03:20 PM
Can you be more specific about "there is a button near the top to Separate the Bands"? I have looked at the Advanced > Wireless Settings of the Smart Hub and cannot see that button. Thanks for your continued help.
28-01-2024 07:15 PM
Then I can't see it can be a Smart Hub. Post a pix of it.
29-01-2024 09:02 AM
Hi @SusieP3 These are the steps you need to follow.
Open a web browser and click on the address bar
Enter 192.168.1.254 and go to the page
Click Advanced settings
Click Wireless
You can toggle the buttons Off and On underneath the 2.4GHz and 5GHz
Thanks
Neil
29-01-2024 11:44 AM
If it is the EE Smart Hub Plus, you cannot separate the wireless bands/SSIDs. The most you can do is on the Advanced > Advanced Wireless page to temporarily disable the 5 GHz band & move off the Smart channel while connecting problematic 2.4 GHz devices.