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First broadband bill

AntBracken
Explorer

‎09-02-2024 12:16 AM

Have just had EE broadband at £26 per month,yet my first bill is for £33. Also we paid a £20 deposit,when is this returned?Will it be deducted off the bill?

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎09-02-2024 02:41 AM

Your 1st bill will include a few extra days (8?) between when your BB went live & the date the bill was posted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
AntBracken
Explorer
In response to XRaySpeX

‎11-02-2024 10:55 AM

Thank you,that explains the extra charge,what about the deposit?any help appreciated 

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