EE Smart Router Manager remove devices

[botty_1963]

When I look at the wireless I have quite a number of unknown devices showing green, so connected and therefore I cannot remove them. Is there any way of removing them as I have no idea whether they are genuine connections or not, and I don't really want to have to change the password as I will have lots of known devices to reconnect.

I have also noticed that my Pixel 6 phone is showing there as four connections, but I have had it powered off for the last hour to test.

[XRaySpeX]

You may only remove disconnected greyed-out devices.

Can't you tell what they are by looking up their MACs?

Why would changing your pwd help you?

[Loopylass]

But how do we remove the grey ones? I have lots of ones I want to delete like old phones, old devices but cannot figure out how to do it in the EE home app for the router 

[XRaySpeX]

@Loopylass : You do it on the router itself.

[Loopylass]

Ahhh okay thanks, I’m not fantastic at that sort of stuff, would you be able to give a little instructions on how to do it from the router itself? Thanks in advance 

[XRaySpeX]

@Loopylass : Go to Advanced Settings > My Network > My Devices & Remove any grey device you want.

[Wavydavy]

I have exactly this problem but can’t figure out how to remove unwanted connections. Please can someone help I am losing the will to live!

[XRaySpeX]

@Wavydavy : Just read the answer I gave just above your post.

[Loopylass]

I don’t have advanced setting on the EE app for the router box.

[XRaySpeX]

@Loopylass : No, not the app! Login to the router itself.