26-02-2024 02:45 PM
Hey,
I've recently moved over to EE and just set up my new Smart Hub (black one). I've got it all up and running but having issues with removing devices from the admin page on the router.
Wondering if this is just the norm for this router or if I'm missing something. I have logged in using the admin pass and able to see disconnected and connected devices with no option to remove. Was hoping to run a clean up process and making sure only my devices are left on the network going forward.
Any advice would be much appreciated.
27-02-2024 01:55 AM
What firmware version/hub are you using? Where are you seeing the devices you want to remove?
28-02-2024 09:20 AM
Hi,
Firmware version: r1.29.0-R-950306-PROD-83002
Product: SH31B
I've tried looking within the EE app and via the Hub Manager however it seems that I can view them and change a few settings but no option to remove devices.
28-02-2024 09:12 PM
There's no way of removing devices via the Router page unfortunately, you have to do all the removing/renaming of devices via the app for some reason
in the app go to:
Manage -> WiFi Controls
Once it has finished loading all the sections with the green loading circles:
Then scroll down to Devices, and it should list connected and disconnected devices that have been on the network, you can scroll to the right for more devices.
Click on a device you want to remove, then click the three dots at the top right of the page, and click on "Forget this Device"
Repeat this process for every device that you want to remove.